Frequently Asked Questions

Food
1. How should I introduce a new food to my dog?
We advise you to introduce a new food to your dog gradually over a period of at least a fortnight to avoid any unnecessary stomach upsets. Start by substituting some of their old diet with their new TP Feeds diet, and then gradually increase the proportion of the new diet and reduce the old diet until they are completely switched over and enjoying their new meals. Of course, some dogs can easily tolerate a sudden switch in diets but it is always best to be on the safe side when it comes to our dogs' health and wellbeing.

2. Where are TP Feeds' ingredients sourced from?
A lot of our ingredients are sourced from right here in the UK with most of the remainder coming from the EU. For example, all the duck in our Grain Free Duck is sourced from the UK. Regardless of where our raw ingredients are sourced from, we ensure we only use the highest quality products. All meat is taken from animals raised for human consumption which are kept as per the EU regulations.

3. My dog seems to be hyperactive, could this be down to his/her diet?
A happy, healthy dog should be energetic and alert, however if your dog seems to have trouble settling down during quiet periods, there could be a number of reasons, including their diet. If you are feeding a TP Feeds diet already, be sure that you are feeding the recipe most appropriate to their age and exercise level. If your dog is approaching a year of age and is still being fed our puppy food, consider whether it may be appropriate to move onto an adult recipe. Some of the more sensitive dogs can also experience a peak in blood sugar after eating carbohydrates such as grain, so you may also consider moving to our Grain Free Duck formula; protein levels are only one aspect to consider when assessing the suitability of a diet in terms of energy availability.
Don't forget to also take into account what, if any, treats you are feeding your dog in between meals; a lot of people forget to assess these when considering their dog's overall diet. If your dog is being fed a high quality, complete dog food, there is no need for them to have treats at all, however if you choose to give some for any reason, take the same care in choosing their treats as you do in choosing their meals.

4. Why does the TP Feeds Hypoallergenic Puppy recipe contain multiple protein sources?
As with many other puppy food companies, we believe that it is beneficial for young dogs to be exposed to several, high quality protein sources as this helps to reduce the likelihood of dietary intolerances and sensitivities occurring in later life.

5. I've found my dog to be really picky with his food, do you have a diet that could tempt him?
All of our recipes are designed to be highly digestible and very appealing to your dogs. However, from experience, we have found that our Hypoallergenic Salmon recipe is the tastiest of them all and is most suited to fussy eaters.

6. What quality control measures do you have in place?
Understandably, we want to provide you with the best product we possibly can, therefore we have several safeguards in place that help to ensure this. All raw materials are sampled and tested in the lab before entering the production line, and all finished products are also analysed to ensure they meet our specifications. In fact, our manufacturer is the only manufacturer which uses a positive release system for salmonella testing, which means that none of our products leave them without being confirmed as negative for salmonella.

Deals
7. I am a breeder/I have several dogs, can I receive a bulk discount?
Yes. As an owner and trainer of gundogs myself, I understand how much money can be required each month to keep your dogs fit and happy throughout the year, therefore we endeavour to help you reduce that bill. If you are ordering six or more bags at a time, you are eligible to sign up to our Pack Account.

Delivery
8. How much does delivery cost?
Delivery is free! (Check the banner on our Home Page if you don't believe us!) There are no hidden costs here at TP Feeds, the price you see is the price you'll pay.

9. Who will deliver my order?
We trust Celtic Couriers Ltd to deliver your orders. They are shareholders in APC Overnight, the largest next day parcel delivery network in the UK.

10. When will my delivery arrive?
Orders placed before 4.30pm will be delivered the next working day between 8am and 6pm. Orders placed after 4.30pm will be delivered in two working days.

11. What if I'm not home when my delivery arrives?
Our couriers will endeavour to ensure you receive your order as soon as possible by seeing if a friendly neighbour could sign for your dog food for you. Feel free to tell us which of your neighbours are particularly friendly so that we can get it right first time! (Don't forget to pop them a box of chocolates as a 'thank you' at Christmas-time though...).
As a rule, we will not leave your order without obtaining a signature. However, you can request that your order is left in a specified, safe location, on the understanding that you therefore accept all associated risk to your goods.
If you haven't specified a safe location and our courier hasn't been able to obtain a suitable signature, then he/she will leave a card at your address advising that delivery will be attempted the next day. There will also be a phone number that you can call to rearrange your delivery at a more suitable date for you.

Payments
12. What payment methods do you accept?
We take all payments securely via PayPal. You do not need an account with PayPal, you may pay as a 'guest', using your credit/debit card.

13. Are payments secure?
Yes. Here at TP Feeds, we take your security very seriously. Our whole site is encrypted using a secure SSL server which protects all your information.

Returns
14. What if my dog doesn't like the food?
In this unlikely scenario, please get in touch to discuss your specific circumstances. If you have introduced the new food as suggested above and are sure that your dog just doesn't like it, you may return a bag with more than half the food still in it at your expense. We will then refund your purchase price of that bag at our discretion.

Miscellaneous
15. Do you have a newsletter that I can sign up to?
We do indeed! If you'd like to hear the latest news, updates and exclusive discounts, simply click here to sign up to our newsletter.


If you have any questions that aren't answered here, feel free to contact us. If it's a good question, we may even add it here!